To standardize, or not to standardize – that is the question!
I recently came across a post that passionately defended processes and routines, calling out what the author described as “process phobia”1 – a coping mechanism for incompetence that allows people to stay in their comfort zone. The author's position on the topic of processes made me wonder – are processes really under attack? Or have we simply rediscovered their limits and realized that, nowadays, delivery systems behave less like machines and more like lava lamps?