Tag: organizational culture

Customer Value Should Be at the Heart of Every Business Process

To tell customer centricity is a must would be an understatement. And a cliché. The problem is that companies begin and end with that in the sales department. Meanwhile the modern market requires a new approach. The one with multiple brand touchpoints and a holistic strategy to back it up. Today customer value should be generated by the entire company – from HR department, through delivery, ending (not beginning) with marketing and sales.

Revolution at Work

What if you would organize your company without any management? Without any rules? Would that work? A company, where you decide on your own salary together with your team? Utopia? It is not. At our company – Finext – in the Netherlands, we make it work for already 20 years. At the beginning of 2016, the company has about 150 employees. And about 100 owners.